12+
Years Operational
Leadership
3
States / Markets
Operated In
PA, WA (Maple Falls, Vashon, Preston)
4+
Facilities Managed
Concurrently
7-Figure
Annual Revenue Exposure
Per Senior Assignment
Retail, PO Box, business mail & delivery
27
Enterprise Operations
Inspections
200+ oversight hrs · Renton-Highlands, Redmond & Kirkland, WA
3
Primary Offices
Led
4 additional supported
2,500+
Delivery Sequences
Evaluated
10,000+
Service Addresses
Managed Across 4 Facilities
20+
Routes Supported
Across 8 Offices
Field ops specialist tenure, PA
4×
Field Ops Assistant
Workforce Expansion
1 field ops assistant → 4
5
Contingent Employees
Converted to Permanent
30
Months Cumulative Route
Vacancy Stabilized
23 mos. personally offset
70+
Applicants Generated
via 7 Hiring Events
99.8%+
Sustained Service
Compliance
100%
Service Delivery Maintained
Through Q4 Volume-Surge & Fleet Instability
100%
Retail Client Satisfaction
Rating FY25 (Preston, WA)
All submitted surveys
300+
Accounts: 4-Year Dormant
Audit Restored
650+
Annualized Labor Hours
Optimized (Preston)
~24% weekly reduction
~800
Annualized Capacity Hrs
Generated (Field Ops, PA)
33%
Scanner Fleet
Reliability Improved
20% field fleet
200+
Salesforce C360
Case Resolution Assists
Top Contributor — Area A, WA
Certificate of Appreciation — Area B, WA
3rd in WA District — Rural % to Standard, FY2025
